Making the airport journey easier.
Heathrow passenger experience
Heathrow
Making the airport journey easier.
Explore the moments where clearer information can make a passenger journey feel easier.
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Summary
Work exploring the passenger journey through Heathrow, including service information and the moments that shape an airport experience.
Heathrow Airport · 4 min read- Project scope
- Passenger journeys and service concepts
- Platforms
- Airport services and digital touchpoints
- Design focus
- Clearer, more helpful passenger journeys